Testimonials for Thrasher Foundation Repair

A respected name in the industry.  Very professional and always kept us informed and aware of the process.

Reputation, professional service, quick follow-up to appointments, responsiveness.  I had multiple contacts from Thrasher before other contractors even returned my phone calls.  The whole experience has exceeded my expectations.  If we all provided the level of customer support that Thrasher's does, it would be a totally different world.  My wife and I are Realtors, and we will recommend Thrasher to our clients when they have basement problems.

I called Thrasher and sent an email during off business hours when I initially learned of water in the basement of the house my wife and I were scheduled to purchase in less than a week. I then followed up the next morning and was greeted by your courteous staff on the phone who had obviously listened to my message or read the email I sent. The staff worked to get me an estimate in less than 24 hours.

We selected Thrasher because of their reputation as a company that knows what they are doing and they offered the best estimate for us. We had a basement in very bad shape and they did a wonderful job of helping our basement get back in living condition.

We selected Thrasher because we had a leaking basement. The crew was fast and efficient and the crew leader John was extremely helpful and knowledgeable.

We selected Thrasher because we had water in our basement.  We were very satisfied with the quality of work.  The crew was very polite and very, very neat. 

Thank you for your recent work on my home's foundation.  I'd like to express my deep appreciation to all who worked on my home - from Josh, who did the assessment and proposed solutions for me last December; to Ian, Jose, Jose, Connor and Juan; and finally to John and Jason who finished the last two items on Friday and Monday.  Angela and Darlene were also very helpful in answering questions over the phone. My thanks to all of you for your timeliness, good communication, hard work, guidance and thoroughness. I always felt that each of you had my best interests at heart and THAT is the hallmark of a well-run business. The results already give me confidence in the soundness of my house for the years I remain here and for the next owner.  I appreciated everyone's willingness to answer my questions, and I was impressed with the clear understanding and insight each individual brought to the work they do. The only hitch was Friday morning, when I first heard it raining and ran outside to check the downspouts.  I had forgotten to make sure the front downspout was somehow reattached by either your crew or myself.  I could only make a precarious, temporary placement.  When I called your office about getting a support placed to attach it to, your response was genuine concern (as it was still raining!) and quick action to come by and secure it while I was at work.  Again, thank you. Thanks again and best wishes to all the staff at Thrasher!

The install went great, you guys had an opening and were able to get me in right away. Thanks for your help! You guys have a well run organization - feel free to use me as a referral any time.

I just wanted to say again, thanks for fixing our basement. Not a drop of water after the two rains. I can't believe it worked so well. I would do a commercial and have them telling friends about my DRY basement. Thanks again for all your hard work!

I can't even begin to tell you how I feel about this day and how I felt when I saw your truck pull up to my house.  I have had over 8 years of nothing but torture with water running in my basement from rain, not to mention the fact that for the past 3 years I have not been able to leave my home in case it rained.  Today I know, because of Thrasher, that these problems are soon to be all behind me.  I will no longer have to worry about the rain and I will finally be able to leave my home over night and even go camping. A "thank you" is not enough to give you and the Thrasher crew.  I will tell everyone that has any kind of water problem to call you guys first.  I sure wish I had known about you guys.  I would not have had any of the problems. Thank you again and again and again!

I definitely would recommend Thrasher! All of the people we have worked with from Thrasher have been talented, knowledgeable professionals. They have also been very customer focused. Your company is the best company I've worked with in a long time, nothing gets missed. I would gladly refer recommend anyone to Thrasher. I'm very satisfied with the work, the service provided, the products that were installed, and the system used to fix our foundation problems!

Job site clean-up was perfect.  It was a rainy, muddy day and the house was spotless when they left.

I selected Thrasher because I had tried absolutely everything and nothing worked. I decided to quit the frustration and 'nickels and dimes' for good!  The professionalism and follow through are phenomenal.  From my first call to project completion, I was informed, remembered and considered!

We had wall anchors installed by Thrasher on the east wall of our basement in 2005 and have had no problem since.  We just had the west wall done and we are very satisfied. Thrasher did a very professional job! Fausto and his helper worked quickly and told me what I needed to know about maintenance. They were good, hard workers and the clean-up was terrific! If someone ever asks me I will surely recommend Thrasher!

On June 3, your company installed WaterGuard and FloodRail in our basement and in a previous letter we mentioned how pleased we were with Mel Martinez and his crew who did the installation. Today, System Design Specialist, Tom Bilyeu, came to inspect our basement and to see if we were satisfied with our system. In our letter dated June 3, we neglected to mention Tom and his expertise in designing the system that would work best for our basement. Following his initial consultation and estimate, we called Tom to discuss some concerns we had and he made a second trip to our home to do some re-designing. All in all, we can't say enough about the excellent quality and care your company puts into providing top products and customer service!